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Free shipping for orders: $200+ worldwide, $129+ Australia
Shipping & Returns
Thank you for choosing Susan's Pressed Flower Art Studio. We strive to deliver your order with speed and care. Please review our shipping policy below to understand how your order will be processed.
Order Processing
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Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
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Shipping charges are non-refundable.
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Customers are responsible for any customs fees or taxes associated with international orders.
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Orders are typically processed within 1-2 business days after payment is received.
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Custom or personalized items may require additional processing time.
Shipping Fee
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Domestic Shipping (Within Australia):
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Standard Shipping:
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Delivery Time: 7-15 business days
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Shipping Fees:
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Orders $0-$50: $25
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Orders $50.01-$70: $20
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Orders $70.01-$128: $15
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Orders over $129: Free Shipping
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Express Shipping:
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Delivery Time: 2-7 business days
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Shipping Fees:
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Orders $0-$50: $35
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Orders $50.01-$70: $30
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Orders $70.01-$150: $25
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Orders over $150: Free Shipping
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International Shipping:
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Standard Shipping:
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Delivery Time: 12-25 business days
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Shipping Fees:
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Orders $0-$100: $35
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Orders $100-$150: $30
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Orders $150-$200: $25
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Orders over $200: Free Shipping
Returns Due to Non-Delivery
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If an order is returned to us due to non-delivery, additional shipping charges may apply for reshipment.
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For any further questions or concerns regarding our shipping policy, please contact our customer service at susan@susanpressedflower.com.au
Return & Exchange Policy
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If you are not completely satisfied with your purchase, you may return it within 3 days of receiving your order.
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Items must be in their original condition, unused, and with all tags and packaging intact.
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To initiate a return, please contact our customer service at susan@susanpressedflower.com.au to obtain a Return Authorization (RA) number.
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Customers are responsible for return shipping costs unless the return is due to an error on our part.
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If you received a defective or damaged item, we will gladly exchange it for the same item. To request an exchange, please contact our customer service within 3 days of receiving your order.
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Exchanges are subject to product availability.
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efunds will be processed within 7 days of receiving the returned item.
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Original shipping charges are non-refundable.
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Refunds will be issued to the original payment method.